Product Availability

Our delicate hair accessories are produced in limited batches to maintain their special charm. If an item becomes unavailable after your purchase, we will notify you within 3 business days with these options: (1) priority access to our upcoming collection featuring similar romantic designs, (2) immediate full refund, or (3) store credit with 15% bonus value for your next purchase of our floral-inspired pieces. This policy reflects our dedication to quality craftsmanship and customer delight.

Pricing Structure

All prices are displayed in USD and final at checkout. We maintain transparent pricing for our hand-finished accessories. In rare cases of pricing errors (e.g., $50 hairpin set listed as $5), we reserve the right to cancel orders and will notify you within 72 hours. For such cancellations, we offer a 20% discount code as a goodwill gesture, honoring our brand's commitment to fair transactions.

Order Processing

Each delicate hair accessory undergoes meticulous quality inspection and protective packaging. Processing takes 3-5 business days (extending to 5-7 business days during peak seasons like Valentine's or holiday periods). You'll receive detailed tracking information via email once your package ships. For custom-made items requiring additional craftsmanship, estimated delivery timelines will be clearly displayed during checkout.

Shipping Standards

We use specialized packaging to ensure your fragile hair accessories arrive in perfect condition. Domestic shipments typically require 10-14 business days after processing, while international deliveries may take 18-25 business days. All international packages include proper customs documentation with accurate product descriptions to prevent delays - essential for our global customers seeking our signature romantic styles.

Returns & Exchanges

We accept returns within 30 days of delivery for store credit or exchange. Items must be unused with original protective packaging intact. Return processing may take 12 business days after we receive your package. Each returned item undergoes careful inspection before approval to maintain our quality standards. Final sale items (clearly marked during purchase) are excluded to preserve the exclusivity of certain collections.

Intellectual Property

All product designs, floral patterns, and visual content are protected intellectual property. Unauthorized reproduction of our signature designs or commercial use of product imagery is strictly prohibited. We actively protect our creative assets to maintain the uniqueness of our sweet European aesthetic.

Customer Support