Shipping Policy
At www.femique.shop, we take pride in delivering our exquisite hair accessories with the same care and attention to detail that goes into crafting them. Our shipping process is designed to ensure your delicate hairpieces arrive in pristine condition while providing realistic timelines for your planning convenience.
Processing Time
Every order is carefully inspected and packaged with protective materials within 3–5 business days after payment confirmation. During peak seasons (holidays, special collections), processing may extend to 5-7 business days to maintain our quality standards. You'll receive email notifications at [email protected] when your order progresses through each stage, including any unexpected delays beyond our standard timeframe.
Shipping Time
Transit begins after your order leaves our studio. Domestic shipments (U.S.) typically require 7–14 business days via standard delivery. International destinations (Canada, UK, EU, Australia) require 14–21 business days, accounting for customs inspections and our commitment to damage-free transit. These extended windows reflect our partnership with carriers who handle delicate accessories with specialized care.
Available shipping destinations include: United States, Canada, United Kingdom, European Union nations, Australia, Japan, and select Middle Eastern countries. Complete destination lists appear during checkout based on current logistics partnerships.
Shipping Costs
We proudly offer standard free shipping on all orders — no minimum purchase required.
Estimated Delivery Times:
- Domestic Orders: 10–18 business days
- International Orders: 18–28 business days
Shipping Details:
- All orders are shipped via standard shipping, completely free of charge — no conditions, no thresholds.
- Orders are typically processed within 1–3 business days before being dispatched.
- Delivery times are estimates and may vary depending on destination, local postal services, customs processing, and external factors.
- A shipping confirmation email with tracking information will be sent once your order ships.
We are committed to offering transparent, hassle-free shipping — every order ships free, always.
International Considerations
All cross-border shipments include prepaid VAT/GST for EU/UK/Australia orders over $300. For other destinations, customers are responsible for duties/taxes. Unclaimed parcels incur a $5 restocking fee plus a $10 return shipping fee. We recommend consulting your local customs office before ordering high-value items.
Delivery Protocols
We require signatures for all deliveries containing orders over $100. Three delivery attempts will be made before items return to our facility. Reshipment fees apply ($15 domestic/$40 international). For security reasons, we cannot deliver to parcel lockers or freight forwarding addresses.
Tracking & Support
Real-time tracking links are emailed to [email protected] upon dispatch. Our customer care team provides personalized updates upon request, including customs clearance assistance for international clients.
Special Circumstances
Custom-made pieces require 14–21 business days for production before shipping. Holiday closures (December 24-January 2) pause all shipments. Weather-related delays automatically trigger protective storage at our partner hubs until safe transit resumes.
