All purchases made through www.femique.shop require immediate payment via our secured checkout system. We accept Visa, Mastercard, American Express, and PayPal. Your payment must clear before we begin processing your order. In rare cases where payment authorization fails, we reserve the right to cancel your order without prior notice. For international transactions, currency conversion fees may apply based on your bank's policies. All transactions are processed in USD, and any currency conversion will be handled by your financial institution according to their current exchange rates.
Upon successful checkout, you will receive an automated order confirmation email to the address provided during purchase. This email serves as your official receipt and contains all critical order details including item specifications, pricing breakdown, and shipping information. We strongly recommend reviewing this confirmation carefully as it represents the binding agreement between you and our boutique. Should you notice any discrepancies in your order details, please contact our customer service at [email protected] within 24 hours of order placement to ensure proper resolution before processing begins.
While we maintain real-time inventory tracking for our collection of premium hair accessories, occasionally items may become oversold due to high demand for our popular designs. In such exceptional circumstances, we will notify you via email within 48 hours of purchase. You may choose to wait for restock (typically 2-3 weeks) or receive a full refund. We cannot guarantee the availability of any specific color variation or limited-edition hairpiece displayed on our website. All products are subject to prior sale until your order is fully processed and shipped from our facility.
Orders for our delicate hair accessories typically require 3-5 business days for careful processing and quality inspection before shipment. During peak seasons or promotional periods (including major holidays and special collection launches), processing may extend to 5-7 business days to ensure each item meets our quality standards. Once dispatched, domestic deliveries generally arrive within 7-14 business days, while international shipments may take 14-21 business days depending on customs clearance procedures. You will receive a shipping confirmation email with tracking information when your carefully packaged order leaves our facility.
We accept returns within 21 days of delivery for store credit or exchange on our hair accessories. Items must be unused, in their original protective packaging with all tags and authenticity cards attached. Due to hygiene reasons, certain intimate hair products like hair ties and bobby pins are non-returnable. To initiate a return, email [email protected] with your order number and reason for return. You will receive detailed instructions and a prepaid return label if eligible. Refunds for approved returns will be processed within 10 business days of receiving the returned merchandise in its original condition. Customers are responsible for return shipping costs unless the return results from our error in fulfillment.
All prices for our premium hair accessories are displayed in USD and include applicable value-added taxes where required by law. We reserve the right to adjust prices without prior notice due to market fluctuations, currency changes, or supplier cost variations in materials like premium fabrics and metals. If you placed an order before a price change, you will be charged the amount shown at checkout. Promotional discounts cannot be combined unless explicitly stated in the offer terms. Any duties, taxes, or customs fees for international orders are the sole responsibility of the customer and will not be reimbursed by Femique.
For any inquiries regarding your purchase of our hair accessories, please contact our customer service team at [email protected]. We typically respond within 48 hours during business days (Monday-Friday). When contacting us about your order, please include your order number and relevant details about your hair accessory concern to help us assist you efficiently. For quality assurance purposes, we recommend photographing any product concerns before initiating contact.
